TechnoStress: Its causes, consequences and Corporate Governance Implications

This is a project that I and some of my students worked on between 2010 and 2014, as a result of an MSc student, Conrad Aquilina who did his dissertation  project on the topic. Based on that paper, we wrote a joint paper which I presented at the KMO’12 conference in Salamanca, Spain, see my list of publications below.

The origin of the concept was developed by Larry Rosen and Michelle Weil in the 1990s. Some research has been carried out over the years since then.

Groups of final year students from the University of Derby have been undertaking research since 2013, with startling results. The first group of 6 students identified that the levels of technostress has risen very dramatically since 2009 (when the levels were of the order of 50%) to the current 2013 levels of between 85% and 99% of the surveyed population show evidence of Technostress. The 2013 / 2014 group of 12 students then developed from this to attempt to diagnose some of the most important factors in this dramatic rise as shown below. Overall, the 2012 to 2014 research collected data from 2208 respondents.

TechnoStress Graph 2013

This link connects to a better quality version, TechnoStress Trends 2013, most of the work for this chart was provided by Oliver Fox.

The following are copies of the best reports produced by my research team. The projects dated 2013 were designed to identify the current levels of TechnoStress. Those dated 2014 / 2015 were attempting to identify some of the causes of the current levels of TechnoStress, albeit with little success in proving any specific causal factor.

Most of the reports explore the health consequences of the very high levels of stress measured in these studies. In addition, a few of the reports explore the business governance implications of the stress levels, with particular reference to the impact of IT which is often neither reliable enough nor functional enough to allow employees to carry out their tasks effectively, thus leading to significant levels of stress. This can then be linked to the Directors’ Duty of Care “to consider the interests of the employees” identified in section 172 of the 2006 Companies Act.

Exploring the extent of Technophobia: a study conducted in the Maltese Public Service , by Conrad Aquilina, 2011

How do people respond to technology? , by Vincent Pusey, 2013

In What Ways Do People Respond To Technology? , by Natsai Mlotswa, 2013

What Lies BeneathTechnoStress, by Mohammed Al Yousif, 2014

A Study Of The Causes Of Technostress Related To Information Overload , by Alex Clarke, 2014

What Impact do Smartphones have on Technostress? , by Oliver Fox, 2014

How Does the Work Environment Influence Technostress Levels?, by Edidiong Emmanuel Inokotong, 2014

The Impact of Smart Device Usability on individual Technostress, by Michael King, 2014

Techno-change: A New Study of the Causes of TechnoStress , by Liam Mawhinney, 2014

Smart Mobile Devices: The Impact on Individual Technostress , by Karl Chapman, 2015